Q : : What brand of t-shirts do you use?
We use Gildan 5000 100% heavy cotton, classic fit, true to size. Sometimes, we use Gildan Softstyle in case Gildan 5000 is out of stock.
Q : : How should I take care of my t-shirts?
Please wash all garments inside out in cold water to keep the black more vivid and air dry to ensure maximum durability of the ink.
Q : : How do I pay for the products?
We accept payments through PayPal.
Q : : Do you ship worldwide?
Yes, we ship worldwide.
Q : : How long does it take you to ship the item?
We do not have the inventory, therefore you can expect 4-5 days until the t-shirts are made and shipped.
Q : : How long does delivery take?
Depends on the delivery location.
US: 3-5 business days
EU: 10-15 business days
ROTW: 10-30 business days
Please make sure to provide your correct shipping address (and full name and surname) when ordering!
Q : : Do you offer tracked shipping?
Yes, all items are tracked.
Q : : What currency do you use?
Payments are taken in US dollars (USD). If you are purchasing outside the US, the USD price will be converted to your own currency by your bank / card operator.
Q : : Return/exchange policy?
Cancellations for full refunds must be made the same business day. Since Terra Occulta makes every item to order, we cannot accept returns or exchanges if you ordered the wrong size or changed your mind. However, we can reprint the same design if you need a different size for the cost of printing plus cost of shipping. We will replace an item for free in the event we have made an error (you received an incorrect or defective item, etc.). If you have any issues, feel free to contact us.
If you did not find the answers you were looking for, then please email us at [email protected] and we will return to you as soon as possible.
